Returns Policy

At AesCraft, customer satisfaction is paramount. Please review our policy for a clear understanding of the return and refund process.

Eligibility for Returns

To ensure a seamless return:

• Items must be unused, unworn, and in their original condition.
• Include original packaging and all tags.
• Oversized items (e.g., furniture, sculptures) are subject to a 20% restocking fee for returns due to a change of mind.

Return Timeframe

• Returns must be initiated within 15 days of receiving the item.
• Late requests may not be accepted.

How to Initiate a Return

1. Contact support@aescraft.com within 15 days of receipt.
2. Provide proof of purchase and, if applicable, photographic evidence of the issue.

Damaged, Defective, or Incorrect Items

• Inspect your order upon receipt.
• Notify us within 48 hours for damages, defects, or incorrect items.
• Photographic evidence is required to process claims promptly.

Exclusions

Returns are not accepted for:

• Used, damaged, or altered items by the customer.
• Customized or made-to-order products.
• Any item without original packaging or tags.

Exchanges

• Items must be returned and approved before a new order can be placed.

Refund Process

• Refunds are issued after inspection to your original payment method.
• Processing times depend on your bank or payment provider.

Photographic Proof

• For missing or damaged components, clear photographic evidence is required.

Shipping Costs for Returns

• AesCraft covers return shipping for defective, damaged, or incorrect items.
• For all other cases, return shipping costs are the customer’s responsibility.
• International customers are always responsible for shipping costs for returns or exchanges.

Incorrect Shipping Address

• Customers are responsible for providing accurate shipping addresses.
• Refunds or replacements are not guaranteed for issues caused by incorrect addresses.

Non-Returnable Situations

• Items returned in non-resalable condition.
• Orders abandoned due to customs fees or duties unpaid.

Oversized or Fragile Items

• Oversized products may take longer to inspect and process.
• Please note oversized items incur a 20% restocking fee for change-of-mind returns.

Cancellation Policy

• Cancellations are only accepted within 8 hours of placing the order.
• After processing begins, orders cannot be canceled.

For further assistance, reach out to support@aescraft.com. We're here to make your shopping experience exceptional.